Returns Policy for Account Holders

Our Returns Policy and Procedure: 

To ensure a seamless returns process, please adhere to the following guidelines Returns due to Overage, Change of Mind, or Order Cancellation:

  • You have a 14-day window from the date of receiving the goods to inform us of your intention to return them.
  • Upon notification, you have an additional 14 days to dispatch the goods back to us.
  • The returned goods must be in good, unopened, and resalable condition.
  • Orders that have been processed and shipped (in transit) cannot be cancelled. The returns procedure would need to be followed after receipt of the goods.

Return Shipment

  • We will organise the collection of the goods, however, you are responsible for covering the costs of the return shipment.
  • All returns incur a fixed fee of £100.
  • Upon approval of the return, you will receive email labels which must be securely affixed to the returning goods. Failure to do so may result in processing delays for your credit, refund, or replacement.

Restocking Fee

  • A 20% restocking fee applies to all returns unless you are exchanging for an alternative product.
  • The restocking fee helps to cover the costs associated with processing and restocking returned items

Credit, Exchange or Refund

  • Once our warehouse receives and accepts the returned items, we will issue your credit or refund within 2 working days.
  • Exchanges will be processed within 2 working days of receiving the return into our warehouse unless otherwise agreed

Note: Each return is evaluated individually. Please be aware that we reserve the right to decline any items returned in damaged, incomplete, or unsatisfactory condition upon inspection.

Returns due to Damage, Incorrect Items, or Quantities:

  • You must notify us of any damage or discrepancies on the day of receiving the goods.
  • Damaged goods must be signed as such on the delivery Proof of Delivery (POD).
  • Once we have received all necessary details and verified the issue, we will rectify the matter at no additional cost to you.