Delivery & Returns
Sample Deliveries
Cut samples will be delivered by Royal Mail and are packaged to fit through any standard size letterbox.
Full plank samples will be delivered by DX. These are too large to fit through a letterbox so we advise that if you will not be present to receive the order that you provide detail of a safe place at the delivery address where these can be left.
All samples are dispatched within 1 working day of receiving the order. Please allow up to 3 working days delivery.
If, for any reason, your samples fail to arrive simply report this by email to support@bramptonchase.co.uk and we will track the goods or issue replacements.
Returns are not required, but if you would like to return any samples that are not required please send to Brampton Chase Samples Department, 8 Monarch Courtyard, Salthouse Road, Brackmills, Northampton NN4 7BD. We will then reuse or recycle.
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Account Holder - Important Delivery Information
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Local Delivery
Delivered by our own team, usually between 10am-2pm.
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Courier – Parcel Service
This is a small parcels delivery with an external courier partner between 8am-5pm. - If nobody is available to receive the delivery, please leave a signed dated note for the driver which details a safe place the order can be left
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Courier – Pallet Service
Kerbside pallet service between 8am-5pm unless otherwise agreed.
ETA's are provided via email/text message when available on the day of delivery. Our delivery partner will do their best to follow any instructions provided prior to the day of delivery. Missed deliveries will incur a re-delivery fee and will be carried out on the next working day unless otherwise agreed.
Important
- The lorry will have a tail-lift and the driver will place the goods as close and convenient as possible.
- Drivers are not bound to unload or remove the pallet.
- It's really important that you notify us of any access restrictions so that we can ensure the delivery takes place without a problem.
- If you suspect any issues or damage please contact us urgently on 01604 664855.